Chatbots and automation in Astana
Chatbots in Astana: WhatsApp, Telegram, CRM and scripts in KK/RU/EN.
Astana is the national capital, home to government bodies and headquarters of major companies. Construction, forums and corporate tenders shape the city’s digital demand. Official portals and internal systems need structure and reliability.
From first message to payment, a chatbot in Astana guides government, construction, events and corporate HQs buyers through product choice and Kaspi Pay checkout. Humans on WhatsApp take over when needed. Conversation logs from Astana stay exportable so managers can refine scripts without losing WhatsApp history. In Astana, for government, construction, events, corporate HQs, legal, consulting, a WhatsApp and Telegram bot handles repeat questions and sends leads to CRM. The script includes Kaspi Pay links, schedules and stock checks. Hard cases are escalated to a manager automatically.
in Astana people write in the evening and on weekends. The bot can send prices, address and status; managers take only the hard cases. For government, construction, events, corporate HQs, legal, consulting booking and stock checks often pay back first.
B2B clients in Astana often want tender documents, 1C accounting and e-signature tied into one system. WhatsApp and Telegram complement internal messaging, while the public site is usually bilingual in Kazakh and Russian.
What we deliver
- Script map in KK/RU/EN
- WhatsApp and/or Telegram
- CRM or Sheets integration
- Admin for copy and buttons
FAQ
Telegram or WhatsApp?
in Astana B2C often needs both. WhatsApp uses the official API; Telegram is faster for menus and payments.
Will the bot replace managers?
No. It covers about 80% of repeated questions. Hard cases go to the team in Astana.
Does the lead land in CRM?
Yes: Bitrix24, AmoCRM or Google Sheets. City and service are stored automatically.
Does it speak English, Russian and Kazakh?
Yes. Scripts can be trilingual, with optional AI replies.